Customer Service

Ordering and Privacy

Our site uses PayPal and Google Checkouts for order placement and Payment. Both services are designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, PayPal and Google Checkout payments are sent without sharing financial information with merchants/retailers. You can shop with confidence knowing that your credit card number isn't shared with sellers. You do not need to have an existing account in order to use Paypal. To use Google checkout you will need to have an account or create one instantly when you pay.

Safeguarding your financial and personal information is one of the most important priorities. These two payment systems automatically encrypts all sensitive information sent between your computer and their respective servers. Information is protected and secured by SSL with an encryption key length of 128 bits (the highest level commercially available).

Payments Types:

Paying for your order with Paypal

If you do not have a PayPal account, you can still pay for your purchase by credit card from within the PayPal checkout by following the instructions below.

Paying for your order with Google

If you do not have a Google account, you can pay for your purchase by credit card from within the Google checkout by first creating an instant Google account by following the instructions below.

1) Choose payment either by PayPal or Google checkout. For Google click on "Google Checkout" button. Click on the image to see an enlarged picture.
2) Enter your credit card and billing information on the left if you do not have a Google account or sign into your Google account on the right. Click on the image to see an enlarged picture.

New to Herbalife products?

If you are new to Herbalife products and are unsure of what products will best suit your needs or have question about usage and results please contact customerservice@egreatmall.com for assistance and we will be glad to help. Herbalife is very confident that the products and supplements will work for all users by simply following the recommendation that the products be taken consistently and according to the guidelines indicated on the product labels. In addition, by following the recommendation we have found that the majority of customer issues/concerns are also addressed.

Return Policy

As part of Herbalifes commitment to delivering beneficial, high-quality products, we offer a 30-day money-back guarantee. If you are not fully satisfied with any product for any reason, simply request an exchange or refund within 30 days from receipt of order from Herbalife. All returns however must be accompanied by a RMA (return authorization number) and proper documentations.

Please follow the steps below for a smooth trouble free return:

• Please send an email to customerservice@egreatmall.com to request an RMA (return authorization number).

• Download, print and sign only the yellow highlighted area of the "Customer Request for Refund Form" (Adobe Acrobat Reader is required to open this PDF file Click here to download Free Adobe Acrobat Reader.). Download form.

• Download, print and sign only the yellow highlighted area in the "Retail Order Form". Download form.

• Ship the return with the signed "Customer Request for Refund Form" and "Retail Order Form" to:
  
  eGreatMall.com
  1040 W. Las Palmas Ave.
  Suite B 120
  Patterson, CA 95363
   

• Once we receive the return item(s) and the 2 required forms we will process the refund accordingly.

• Return shipping fees are the sole responsibility of the customer returning the item(s) and are not refundable. You may want to use some form of tracking or signature confirmation as eGreatMall cannot be held responsible for lost or misdirected return shipments.

• Return processing may take up to 3 weeks to complete.

Shipping Costs

• Original order shipping fees are non-refundable.

• Return shipping cost are non-refundable.

Exchanges

Customer request for exchanges will incur new shipping fees.

Lost or Misdirected Packages

eGreatMall.com cannot be responsible for lost or misdirected deliveries. We recommend that you utilize a tracking or signature confirmation delivery service with your return.

Ownership and terms of use

©eGreatMall.com, All Rights Reserved. eGreatMall.com owns and operates the Site and you may not copy, reproduce, publish, upload, post, transmit or distribute materials from the Site in any form without our prior written permission. You may not modify any materials contained within the Site nor use any materials for any other purpose. All trademarks, service marks, and logos used on the Site are the trademarks, service marks or logos of their respective owners.

Third-party Links

We may provide links to third-party web sites primarily as resources. The provision of such links do not constitute endorsement of those sites or the contents contained therein. Because we have no control over the contents of these third-party web sites we cannot be held responsible or liable for any damages resulting from usage of these sites.

Errors

We attempt to maintain to the best of our abilities the integrity and accuracy of the contents of the Site. If you believe that you have discovered an error in the Site, please contact us at customerservice@egreatmall.com and include, if possible, a description of the error, its URL location and your contact information. We will make every reasonable effort to address your concerns.